Delivery Policy

Last updated: May 2026

1. Overview

This Delivery Policy explains how AIVEXO delivers AI automation services, digital products, consulting support, SaaS-related access, and project-based work.

Delivery methods and timelines may vary depending on the product or service purchased, project scope, client cooperation, payment confirmation, and technical requirements.

2. Custom AI Automation Services

For custom AI automation projects, delivery details will be confirmed separately through written communication, proposal, invoice, or service agreement.

Delivery may include strategy documents, workflow designs, automation setup, implementation support, technical recommendations, system documentation, or other agreed deliverables.

3. Digital Product Delivery

Digital products may include templates, automation resources, learning materials, software-related resources, digital documents, or other access-based materials.

Digital products may be delivered by email, download link, private access page, account access, or another approved digital delivery method.

4. Consulting and Strategy Calls

Consulting sessions, strategy calls, planning reviews, or advisory sessions may be delivered through online meeting platforms, written communication, or other agreed communication channels.

Clients are responsible for attending scheduled sessions and providing required project information before the session when needed.

5. SaaS, Tools, and Access-Based Services

For SaaS tools, software access, API-related access, or account-based services, delivery may require account creation, payment confirmation, technical setup, compliance review, or platform availability.

Access details may be provided by email or through a designated platform once the required setup is complete.

6. Delivery Timeline

Delivery timelines depend on the type of service or product purchased.

Simple digital products may be delivered shortly after payment confirmation.

Custom projects, automation systems, consulting work, and implementation services may require additional time based on project scope, client feedback, technical requirements, and review cycles.

7. Client Responsibilities

Clients are responsible for providing accurate information, required materials, platform access, login permissions, brand assets, project requirements, and timely feedback when needed.

Delays in providing required information may affect the delivery timeline.

8. Payment Confirmation

AIVEXO may begin delivery only after payment has been confirmed, unless otherwise agreed in writing.

For manual invoice, bank transfer, or other payment methods, delivery may begin after payment confirmation or agreed deposit confirmation.

9. Delivery Issues

If you do not receive an expected digital product, access link, confirmation message, or delivery update, please contact AIVEXO through the Contact page.

Please include your name, email address, payment date, product or project name, and payment method.

10. Failed or Delayed Delivery

Delivery may be delayed due to incomplete client information, missing access, third-party platform issues, payment delays, compliance review, technical limitations, or unexpected operational factors.

AIVEXO will make reasonable efforts to communicate delivery updates when delays occur.

11. Third-Party Platforms

Some services may depend on third-party platforms, APIs, hosting providers, automation tools, payment providers, software systems, or communication platforms.

AIVEXO is not responsible for delays or limitations caused by third-party platform outages, restrictions, policy changes, or technical issues.

12. Contact

For questions about this Delivery Policy, please contact AIVEXO through the Contact page.

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