Refund Policy

Last updated: May 2026

1. Overview

This Refund Policy explains how AIVEXO handles refunds, cancellations, project deposits, digital products, consulting services, and custom AI automation projects.

Refund eligibility depends on the type of product or service purchased, the delivery status, and the agreed project scope.

2. Custom Services

AIVEXO may provide custom AI automation services, digital workflow systems, SaaS infrastructure planning, consulting support, and project-based implementation services.

Because custom services require planning, research, communication, setup, and dedicated work, payments for custom services may not be refundable once work has started.

3. Project Deposits

Project deposits are used to reserve time, begin planning, review requirements, and prepare project work.

Deposits may be non-refundable once AIVEXO has started reviewing requirements, preparing project materials, or allocating work time.

4. Digital Products

Digital products may include templates, automation resources, learning materials, software-related resources, digital documents, or other downloadable or access-based materials.

Due to the nature of digital products, payments may not be refundable once access has been granted, files have been delivered, or digital materials have been made available.

5. Consulting and Strategy Calls

Payments for consulting sessions, strategy calls, planning reviews, or advisory sessions may not be refundable once the session has been completed or preparation work has started.

If a client needs to reschedule, AIVEXO may allow rescheduling based on availability.

6. SaaS, Tools, and Access-Based Services

For software tools, SaaS access, API-related access, or account-based services, refund eligibility depends on the specific product terms, access status, usage, and payment provider rules.

AIVEXO may review refund requests case by case.

7. Duplicate or Accidental Payments

If a duplicate payment or clear accidental payment occurs, please contact AIVEXO as soon as possible.

AIVEXO will review the payment record and may issue a refund if the request is valid and the service or product has not been delivered.

8. Failed Delivery

If AIVEXO is unable to deliver an agreed service or digital product due to reasons within AIVEXO’s control, AIVEXO may offer a refund, partial refund, credit, alternative delivery, or revised project arrangement.

9. Non-Refundable Situations

Refunds may not be available in the following situations:

- Work has already started on a custom project.

- Digital products or files have already been delivered.

- Access to software, tools, resources, or private materials has already been provided.

- A consulting call, strategy session, or review session has already been completed.

- The client provided incorrect information or failed to provide required materials.

- The refund request is based on a change of mind after delivery or access.

10. Payment Provider Fees

Payment provider fees, currency conversion fees, bank charges, or transaction costs may not be refundable, depending on the payment method and provider rules.

11. Refund Request Process

To request a refund, please contact AIVEXO through the Contact page and include:

- Your name

- Email address

- Payment date

- Payment method

- Payment amount

- Project or product name

- Reason for the refund request

AIVEXO will review refund requests based on the payment record, delivery status, project scope, and applicable terms.

12. Review Timeline

Refund requests are usually reviewed within a reasonable business period. Processing time may vary depending on payment provider rules, bank processing times, and the details of the request.

13. Changes to This Policy

AIVEXO may update this Refund Policy from time to time. The latest version will be published on this page.

14. Contact

For questions about this Refund Policy, please contact AIVEXO through the Contact page.

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